Refund Policy & Returns
Return by post
You can return items within 30 days of receipt. Returning via a service point is as follows:
1. Pack your return:
Put the item(s) (if possible) in its original packaging. Put all items in the Bikelife Amsterdam shipping bag or another bag/box and stick it closed.
2. Hand over your return:
Take your package to a postal point. You will receive a shipping receipt, keep this well.
3. Refund
We will refund the money to your account within 14 days.
What are the conditions for returns
Conditions:
A few conditions apply to returning an item:
A few conditions apply to returning an item:
- The item is undamaged. (if the item is damaged, we can charge costs for this)
- You received the item less than 30 days ago.
- Bikelife Amsterdam is not liable for loss or damage.
What if I want to file a complaint?
If you have a complaint about one of our products or service, please contact us by e-mail info.bikelifeamsterdam@gmail.com. You will receive a substantive response from us within 14 days of receipt at the latest.